We’ve all had ‘that conversation’ that didn’t go well with a friend, family member, work colleague or client. It often leaves us scratching our head thinking, ‘what just happened?’. You thought the conversation started well, and then all hell broke loose. The other party didn’t react like you expected.Unfortunately, this is an all-too-common daily occurrence. We often put it down to a misunderstanding, and then spend time ruminating on the conversation, and possibly even feeling hurt, rejected or even angry.Sue-Anne will provide key lessons from neuroscience and brain-friendly strategies that will help you communicate more effectively on a day-to-day basis.Join with other helping professionals to learn and share practical and creative techniques to keep working, keep your family well and yourself sane during this challenging time. The purpose of these free events is to offer you connection, inspiration, ideas and strategies, fun and prizes to support you to help yourself and others. All are welcome!Certificate: In order to gain OPD points for this event, participants will need to undertake an online assessment through Survey Monkey and successfully pass at no lower than 80%.