About this courseThis course provides you with skills for preparing for difficult, professional conversations with colleagues, and strategies to help you manage your emotions and support others during these conversations. The course also explores   At the end of this course, you will be able to: apply skills to prepare for a difficult conversation demonstrate an understanding of effective communication skills develop an understanding of how and why people may react both physically and emotionally to difficult situations apply strategies to manage emotions apply common conflict management styles.Ideal forThis comprehensive self-paced course is ideal for staff in a range of workplaces including the community, education, health and business sectors who may need to support colleagues or clients when faced with a difficult conversation.