Description:
OPD Points: 5
In this course you will learn…a more useful way of thinking about difficult conversations;to think about difficult conversation as having three distinct phases, each requiring different considerations and tasks;a step-by-step blueprint for having difficult conversations;tried and tested communication techniques for improving your leadership and management capabilities; andto understand and take control of your emotions before, during, and after these tough workplace conversations.
Key Learning Objectives / Outcomes:
Mastering Difficult ConversationsFinding a better way to have tough conversations!7 self-paced lessons with handouts and interactive methods for learningAccess to a private course forum to ask questions, reflect on your learning, and interact with course creatorsLearn practical skills and techniques for improving conversation outcomesReceive evidence-based information to improve your leadership and management skillsTake control of your emotions so you can have constructive conversationsGain confidence and learn to address workplace concerns as they arise3hrs of self-paced learning
Presenter / Provider:
Pragmatic Practice
Presenter Qualifications:
Courses at Pragmatic Practice are developed by experienced mental health practitioners and leaders; we combine research evidence with our own experiences and practice wisdom, to create a well-rounded and practical learning experience. We will show you how to translate theory into practice. Invest in yourself – pick a course that fits with your professional development needs and goals.Convenience – online courses are mobile and flexible, meaning you can study anytime and anywhere – you can fit this into your schedule!Lower overall costs – get access to the learning you want, when you need it, without having to leave your office or home. Say goodbye to travel and accommodation costs and hello to quality training at affordable prices!No classroom pressure – learning in a group isn’t for everyone; e-learning can remove the pressures of classroom environments so you can focus on the topic and your learning. We provide you with activities and templates to guide your development.State-of-the-art platform – our courses are developed using the latest online technology, tools, and materials, to provide you with a user-friendly environment. Online learning has never been easier! https://pragmaticpractice.com.au/marketplace/
