Description:
OPD Points: 10
Key Learning Objectives / Outcomes:
This workshop teaches participants the 5 Cs: CLARITY: Clients gain clarity about the conflict situation. COMPREHENSION: Clients develop a better understanding of their own (and others’) needs and goals. CHOICES: Clients recognise past choices (good and bad) and identify and evaluate their choices for moving forwards. COMPETENCE: Clients increase their conflict management skills so that they can constructively engage in conflict. CONFIDENCE: Clients develop their confidence to manage conflict now and in the future.Â
Assessment:
Presenter / Provider:
Dr Samantha Hardy, The Conflict Management Academy
Presenter Qualifications:
Dr Samantha Hardy is the Director and Lead Trainer of the Conflict Management Academy. She is an experienced mediator and conflict coach and the founder of the REAL Conflict Coaching Systemâ„¢. She provides conflict support to managers and leaders across the world. She also provides professional development training, supervision and mentorship to mediators and coaches who work with clients in conflict.
Sam has been accredited as a mediator under the Australian National Mediation Accreditation System and is a Certified Transformative Mediator by the US Institute of Conflict Transformation. She is a Certified Narrative Coach.
In 2021 Sam was awarded the Australian Resolution Institute Award for Service to Dispute Resolution for her leadership and innovation in the field. She was also awarded 2022 Conflict Coach of the Year at the Australian Dispute Resolution Awards.
Sam holds a PhD in Law and Conflict Resolution, as well as other postgraduate qualifications in adult education.
Sam is a well known trainer and university educator, holding adjunct appointments at a number of universities in Australia, Hong Kong, Singapore and the USA.
Sam has also published widely in conflict resolution, including her books Dispute Resolution in Australia, Mediation for Lawyers and Conflict Coaching Fundamentals: Working with Conflict Stories.
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Registration Instructions:
Register online and you will receive a username and password to access the course content. If you do not receive an email with login details within 5 minutes of registering, please email office@conflictmanagementacademy.com (as these emails sometimes get filtered into spam/junk).
