Description:
OPD Points: 5
About this courseIn this course, we highlight strategies that you can use to defuse situations when clients, colleagues or community members are exhibiting strong emotions and/or difficult behaviours.The course also focuses on understanding your own particular triggers and ways to manage your own emotions when using these strategies.At the end of this course, you will be able to:explain how and why people may react both physically and emotionally to difficult situations  apply strategies to help others to manage emotionsapply effective communication skills articulate and apply conflict management strategiesdemonstrate an understanding of how to monitor your own emotions and practise self-care.Ideal forThis comprehensive self-paced course is ideal for range of workers in community organisations, social services, schools or businesses dealing with challenging clients or colleagues.
Key Learning Objectives / Outcomes:
Course structureThe course will take approximately  3 – 4 hours to complete. Throughout the course, you’ll participate in learning activities that will help you to apply the course content to your own context. This integrated and practical approach to learning will enable you to go back to your workplace with new and innovative learnings that can be implemented straight away. You will have access to the course content for 12 months from the date you commence the first module. After completing this course you’ll receive the following course completion awards: A certificate of completion for your records A digital micro-credential badge. The digital micro-credential badge can be displayed on your LinkedIn profile, resume, CV or email signature, to share your accomplishment with colleagues and professional networks.
Presenter / Provider:
Relationships Australia Victoria
Presenter Qualifications:
Relationships Australia Victoria (RAV) is a community based, not-for-profit organisation with no religious affiliations. We have 75 years’ experience providing family and relationship support services.
