Description:
OPD Points: 5
Everyone gets frustrated or angry on occasion, particularly when they are under pressure. Most people deal with their anger and frustrations in ways that are socially acceptable and appropriate. Other people however, may deal with their anger and other strong emotions in unhelpful ways that do not lead to a resolution. They may even make the situation worse.In this workshop, we will discuss and practice strategies that you can use to diffuse situations where clients, colleagues or community members may be exhibiting strong emotions and/or difficult behaviours. When using these strategies, it is important to have an understanding of your own particular triggers and how you can manage your own emotions.
Key Learning Objectives / Outcomes:
Participants will:understand how and why people react to difficult situations physically and emotionallylearn ways to manage their emotionslearn about effective communication skillslearn about conflict management strategiesidentify strategies to minimise difficult behaviours and move towards positive solutionsgain an understanding of how to monitor and maintain self-care.
Presenter / Provider:
Lucille Hart
Presenter Qualifications:
Lucille Hart is an experienced facilitator at Relationships Australia Victoria. She holds qualifications in psychology, the social sciences and meditation and is experienced in the provision of mental health, healthy relationship, rehabilitation, family violence, youth and psychoeducational services. Lucille has substantial experience working in community organisations as a coordinator, trainer and facilitator and regularly provides training for government and non-profit organisations in areas including healthy relationships, wellbeing, vicarious trauma, professional boundaries and managing difficult conversations.
