Negotiation and Conflict Management in the Workplace: Self-Paced Course
Description:
OPD Points: 5
About this courseThis course explores practical strategies for managing conflict in different situations and the knowledge and skills required to implement these strategies.  It also provides approaches to negotiation that can help people who are in conflict to reach an mutually-agreeable outcomes.At the end of the course, you will have: an understanding of conflict, and the indicators of conflict an understanding of your own response to conflict conflict management strategies and ways to apply them to different situations in the workplace skills to implement a collaborative and solution-focused approach to conflict management a structured approach to conflict resolution and negotiation skills to help achieve positive outcomes self-care strategies and ways to manage the emotional response of being involved in conflict.Ideal forThis comprehensive self-paced course is ideal for anyone leading teams or managing staff in the workplace.
Key Learning Objectives / Outcomes:
Course structureThe course will take approximately  2 – 3 hours to complete. Throughout the course, you’ll participate in learning activities that will help you to apply the course content to your own context. This integrated and practical approach to learning will enable you to go back to your workplace with new and innovative learnings that can be implemented straight away. You will have access to the course content for 12 months from the date you commence the first module. After completing this course you’ll receive the following course completion awards: A certificate of completion for your records A digital micro-credential badge. The digital micro-credential badge can be displayed on your LinkedIn profile, resume, CV or email signature, to share your accomplishment with colleagues and professional networks.
Presenter / Provider:
Relationships Australia Victoria
Presenter Qualifications:
Relationships Australia Victoria (RAV) is a community based, not-for-profit organisation with no religious affiliations. We have 75 years’ experience providing family and relationship support services.