About this courseThis course explores practical strategies for managing conflict in different situations and the knowledge and skills required to implement these strategies.  It also provides approaches to negotiation that can help people who are in conflict to reach an mutually-agreeable outcomes.At the end of the course, you will have: an understanding of conflict, and the indicators of conflict an understanding of your own response to conflict conflict management strategies and ways to apply them to different situations in the workplace skills to implement a collaborative and solution-focused approach to conflict management a structured approach to conflict resolution and negotiation skills to help achieve positive outcomes self-care strategies and ways to manage the emotional response of being involved in conflict.Ideal forThis comprehensive self-paced course is ideal for anyone leading teams or managing staff in the workplace.
Objective:
OPD Points: 5
Outline:
Content:
Presenter / Provider:
Relationships Australia Victoria
Presenter Qualifications:
Relationships Australia Victoria (RAV) is a community based, not-for-profit organisation with no religious affiliations. We have 75 years’ experience providing family and relationship support services.
Contact:
- Training and Development Team
- (03) 8573 2222
- ravtraining@rav.org.au
Car Parking:
Disabled Parking:
Meals Included:
Meal Info:
