17 March 2026
ACA is committed to providing valuable resources that support members in their professional practice and everyday operations. In collaboration with Harvey Norman Technology for Business, we’re pleased to share practical guidance to help strengthen your technology safeguards.
With increasing cyber risks and evolving technology demands, having the right systems in place has never been more important. Whether cyber security is new to you or simply due for a refresher, the insights below will help you keep your practice secure and your clients protected.
-
What Cyber Security Means for Counsellors
Cyber security refers to the practices, technologies, and processes used to protect systems, networks, and sensitive information from digital threats. For counsellors, this means safeguarding highly confidential client data such as mental health notes, treatment plans, communications, and personal details from unauthorised access, loss, or misuse.
As counselling practices increasingly rely on digital tools to store records, communicate with clients, and process payments, cyber risks have grown significantly. While technology improves efficiency and accessibility, it also creates new opportunities for cyber criminals to exploit vulnerabilities particularly in small practices that may not have dedicated IT support. Understanding and applying strong cyber security measures is now an essential part of professional practice, not an optional extra.
-
Why Counsellors Are a Target
Healthcare is one of the most targeted industries for cyber crime because personal and medical information is highly valuable. For counsellors, the impact of a breach is especially serious due to the sensitive and personal nature of the data involved. A single incident can compromise client confidentiality, disrupt operations, and cause lasting reputational damage.
In Australia, cyber crime is reported every few minutes, with a significant proportion of attacks targeting small businesses as they often operate with limited resources, making them attractive targets for attackers. If your practice uses email, stores client data electronically, or accepts digital payments, it is exposed to cyber risk.
-
Common Threats in Healthcare
The most common cyber threats affecting counselling practices include ransomware (where attackers lock or threaten to publish data), phishing emails designed to steal login details or payment information, malware that monitors or damages systems, and data breaches caused by unauthorised access. These threats can lead to serious consequences, including service disruption, financial loss, and loss of client trust.
-
Legal and Professional Responsibilities
Australian counsellors have a clear duty of care to protect personal information under privacy laws and professional standards. Frameworks such as the Australian Privacy Principles and the Australian Cyber Security Centre’s Essential Eight framework, outline minimum expectations for managing and securing sensitive data.
-
How Harvey Norman Technology for Business Can Help
At Harvey Norman Technology for Business (HNTFB), we understand the unique challenges counsellors face when it comes to protecting sensitive client information. Many practices rely on digital systems every day but don’t have the time, resources, or specialist knowledge required to manage cyber security on their own.
Our managed IT and cyber security services are designed to make security practical and affordable using frameworks such as the ACSC Essential Eight, ensuring your systems are protected, meet Australian privacy requirements, and protect against common cyber threats.
As a member of the Australian Counselling Association (ACA), you are entitled to a complimentary Essential Eight Security Risk Assessment (valued at $499). This assessment provides clear visibility into your current security posture and practical recommendations tailored specifically to your practice.
Our team of experienced professionals works alongside you to:
- identify and reduce cyber risk
- strengthen protection of client records and communications
- support compliance with Australian privacy and security obligations
- provide ongoing guidance and support as your practice evolves