Professor Harvey says a larger, better-funded and more coordinated mental health workforce is critical to ensure people get assistance when they need it. “There’s a lot of promotion encouraging people to get help when they have symptoms – which is fantastic – but let’s make sure when they see a doctor or counsellor or psychiatrist, they’re not left on a 12-month waiting list,” he says.
Wait times of this length are ludicrous, he says, and ultimately Australia needs to train a bigger workforce to meet demand. In the interim, in a lesson learnt through the rise in telehealth consultations over lockdowns, the existing workforce could be used more efficiently by blending online and face-to-face care.
Technology could also help address the fragmentation of mental health care that Professor Harvey says has become more pronounced over the past decade. If people could access their information, for example, they could share it between counsellors and other health professionals and “move more seamlessly between services to receive the support they need depending on how their symptoms are progressing”.
Counsellors, he says, will play a critical role in a better coordinated pool of mental health professionals supporting people’s changing needs.
“We need more counsellors, but we also need them to be properly integrated into the other parts of the health service, such as general practice,” he says. “There needs to be more of a focus funding collaborative care that brings everybody together rather than individuals operating in isolation.”
Evidence from Europe and the US shows that when you do collaborative care well, clients have improved outcomes and, overall, the costs are less. In Australia, coordination is challenging because of its mix of state and federal government and public and private sector providers. But it’s a challenge that must be tackled, he says. “Given the size of the problem, I just don’t think it’s optional anymore.”